This notice explains how this shop handles personal data when you browse, order, use an account or contact customer support. The website name and contact panel identify the shop responsible for this processing.
Data we use
We use information you provide, such as your name, email address, telephone number, billing and delivery addresses, order details, size selections, personalisation requests and messages. Account details and order history are used when you create an account.
Technical information may include IP address, browser and device details, request times, security logs and necessary session identifiers. Payment services process the payment information required at checkout; the shop uses transaction references, amounts and payment status for order administration.
Purposes and legal bases
We use order and contact data to take steps you request before a purchase and to fulfil the sales contract, including payment, delivery, support, returns and refunds.
We process records required for accounting, tax and other legal obligations. Our legitimate interests include keeping the shop secure, preventing fraud, resolving disputes and responding to relevant enquiries, balanced against your rights. Where consent is required for an optional feature, you may withdraw it without affecting earlier lawful processing.
Service providers and sharing
Data needed to operate the shop may be shared with hosting and security providers, payment services, delivery partners, email providers and professional advisers. The shop uses WooCommerce for store functions and Cloudflare for network security and email routing. Authorities receive information when disclosure is legally required.
Postmark handles transactional messages such as order confirmations and account emails. Cloudflare protects network traffic and routes messages sent to the shop email. These providers process the data needed to provide those services.
Some providers may process data outside the European Economic Area or the United Kingdom. Where a restricted transfer is necessary, the shop will use the transfer mechanism and safeguards required by applicable law. Contact the shop for information about the relevant recipients, locations and safeguards.
Cookies and choices
Necessary cookies support the basket, checkout, login sessions and website security. Blocking these cookies in your browser may stop those functions from working. Optional advertising or audience tracking is not required to buy from the shop and must not be activated without any consent required by law.
Providing the information marked as necessary at checkout is required to process and deliver an order. Optional information is voluntary. Placing an order does not automatically subscribe you to marketing emails.
How long data is kept
Order, payment and support records are kept for the periods necessary to fulfil the purchase, manage returns and disputes, and meet applicable accounting, tax and legal requirements. Account information is kept while the account is used and for any legally required period afterwards.
Security and session data are kept only as long as needed for their purpose. The retention period depends on the record, relevant legal requirements and any unresolved claim. Data that is no longer needed is deleted or anonymised.
Your rights and complaints
Subject to applicable law, you may request access, correction, deletion, restriction or a portable copy of your data. You may object to processing based on legitimate interests and withdraw consent where consent is the legal basis. Some information may need to be retained to meet legal obligations or establish legal claims.
Email the shop to exercise your rights. We may request proportionate information to verify your identity. Where the GDPR applies, requests are normally answered within one month and any permitted extension is explained. You may complain to the competent data protection authority.
Updates and contact
Contact the shop using the email or postal address in the contact panel for privacy questions. This notice may be updated when practices or legal requirements change; the date shown on this page identifies the current version.