These terms explain how purchases from this online shop are handled. Please read the product details, checkout total and the policies linked on this page before ordering.
The shop and contact details
For questions about orders, complaints or these terms, use the shop email shown in the contact panel.
Products and ordering
Check the product description, size guide, selected size, quantity and any personalisation before placing an order. Images can appear slightly different on different screens; this does not remove your right to receive goods that match their description.
An order acknowledgement confirms receipt of your order. We will contact you if a stock, payment or obvious listing error prevents fulfilment. We will explain the issue and refund any amount paid for goods we cannot supply.
Prices, payment and delivery
Prices are shown in the shop currency. Review the full amount, any applicable tax and delivery charge at checkout before submitting an order.
Changes, cancellation and returns
Contact the shop promptly if you need to correct an address or change an order. A change may no longer be possible after dispatch or after personalisation has started.
See the linked returns information for instructions. Where applicable law provides a right to withdraw from a distance purchase, including the usual 14-day period for EU/EEA consumers, that right remains available. Clearly personalised goods may be exempt from change-of-mind withdrawal; rights for faulty or misdescribed goods are unaffected.
Use of the website
Provide accurate order and contact information and protect your account credentials. Do not misuse the website, interfere with its security or submit unlawful content. Product names and third-party marks identify the relevant goods; their owners retain their rights.
Rights, complaints and updates
Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded. Any choice of law cannot deprive you of mandatory protection available in your country of residence.
For a complaint, email the shop with your order number and a clear description of the problem. We will review it and explain the next steps. Changes to these terms apply to future orders; the terms applicable when you ordered continue to govern that order.